Effective Date: 19/05/2025

Shipping Policy

This Shipping Policy outlines the terms related to the dispatch and delivery of any physical products offered by medmentoredu.com. By placing an order, you agree to the following terms.

1. Applicability

   This policy applies only to physical products purchased through medmentoredu.com. Digital downloads (e.g., PDFs, notes) are delivered instantly and are not covered under this policy.

2. Delivery Coverage

   We currently offer shipping across India only. For international orders, please contact us in advance to check feasibility.

3. Shipping Charges

   Shipping charges are:

   1. Flat rate or based on location and weight, as specified at checkout.
   2. Free shipping may be offered during promotional periods.

   The final shipping cost will be displayed before payment.

4. Order Processing Time
   1. Orders are typically processed within 2–4 business days after payment confirmation.
   2. Orders placed on weekends or public holidays will be processed on the next working day.
5. Estimated Delivery Time
   1. Standard delivery: 5–10 business days from dispatch.
   2. Delays may occur due to:
      1. Remote locations
      2. Weather conditions
      3. Courier service disruptions

   We will notify you of any significant delays.

6. Order Tracking
   1. A tracking ID and link will be shared via email or SMS once your order is shipped.
   2. You can use this to monitor delivery status in real-time.
7. Undeliverable Orders

   Orders may be deemed undeliverable due to:

   1. Incorrect address
   2. Repeated failed delivery attempts
   3. Refusal to accept the parcel

   In such cases:

   1. The product will be returned to us.
   2. You may be charged for re-shipping.
8. Damaged or Wrong Product

   If your item arrives damaged or incorrect:

   1. Notify us within 3 days of delivery.
   2. Provide photos or video of the packaging and product.

   Once verified, we may offer a replacement or refund per our Return & Refund Policy.

9. Contact Us

   For any shipping-related queries: Email: medmentoredu25@gmail.com